Case Study #1

This case study involves a client who is a large international insurance and financial services organization with operations in approximately 130 countries. SMS' engagement with this client included CMM training, a mini-assessment, process development and mentoring, implementation, process training, and formal CMM assessment (CBA IPI).
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Case Study #2

This case study involves the same client company discussed in case one but includes several important variations. Within two weeks of the completion of the assessment described in case one, and for reasons driven by organizational needs, a merger occurred between the assessed department and a second department. SMS' engagement with this client included mentoring, process development, implementation, institutionalization, training, and a formal CMM assessment to bring the merged department to Level 3 maturity.
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